Mediaocean University: Training Terms, Delivery Methods and Fees – Customer Experience Australia / APAC

This article describes Mediaocean University's terms, methods, and fees.

The Mediaocean University course catalog outlines the courses available and a guide as to the time allocation required to complete the course.

Travel expenses: Mediaocean will charge Client and Client will reimburse Mediaocean for all round-trip travel (eg. transportation, hotel, per-diems) costs for trips made to the Client’s location(s). The cost for these items will be determined at the time of the trip and approved in writing by Client before travel occurs.

Maximum attendance: For in-person training, the recommended maximum attendance is 12.

The Client will be required to complete a Training Order to approve the training session(s).

Mediaocean assesses a fee for training sessions canceled within ten (10) business days of the scheduled session date, as follows:

Within two (2) business days, including no shows: penalty of the full course fee or equivalent base rate
Within two (2) to ten (10) business days: penalty of 50% of the course fee or equivalent base rate

The client is responsible for for all travel costs associated with canceled or rescheduled training.

In-person: In-person training can take place at a client site or at a Mediaocean facility.
Webinar: Webinars are delivered remotely by Mediaocean trainers who will share their screen and educate users on a platform.

Offering	Charge
eLearning and documentation via the Mediaocean Support site	No charge
101 videos or webinars	No charge
Implementation training	Included in implementation fee
In-person training at client site	Maximum of AUD $250 per hour or Client billable rate, T&E additional
In-person training at Mediaocean	Maximum of AUD $250 per hour or Client billable rate
Custom webinar training	Maximum of AUD $250 per hour or Client billable rate
Custom eLearning and documentation	Time-based at $250 per hour / minimum $750