Please refer to your agreement and contact Mediaocean with any questions.
For Mediaocean 2021 holiday hours, click here.
APAC - Operating hours |
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Platform / Media |
Mon - Fri |
Sat |
Sun |
Maintenance Window & Notes |
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AWS Singapore |
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Spectra PF, Spectra MD, Ignitia, Prisma Traditional and Aura |
Available* |
Available* |
Available* |
Maintenance: 9:00 pm - midnight IST (Mon - Fri), 7:30 pm - midnight IST (Sat - Sun) *DB copy to staging runs daily at 5:19 am AEST SQL backups run daily at 11:00 pm AEST SQL maintenance jobs run every Sunday at 4:30 pm AEST Amazon AMI backups run every Saturday at 8:00 pm AEST
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AWS China |
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|
Spectra PF, Spectra MD, Ignitia, Prisma Traditional and Aura |
Available* |
Available* |
Available* |
Maintenance: 10:00 pm - 1:00 am IST (Mon - Fri), 8:30 pm - 1:00 am IST (Sat - Sun) *DB copy to staging runs daily at midnight CST SQL backups run daily at 11:00 pm CST SQL maintenance jobs run every Sunday at 4:30 pm CST SQL backup retention is 8 days Amazon AMI backups run every Saturday at 7:00 am AEST |
|
Prisma |
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|
Prisma for Buyers Prisma for Sellers |
Available* |
Available* |
Available* |
Maintenance: 2:30 am – 5:30 am (Wed) AEST Release window: 2:30 am - 7:30 am (Sat) AEST *Dependency on financial system up-time for certain actions |
|
Lumina |
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Lumina Plan Management |
Available* |
Available* |
Available* |
Maintenance: 12:00 am – 3:00 am (Wed) AEST Release window: 12:00 am (Sat) - 3:00 am (Sun) AEST *Site recycles may result in brief unavailability |
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