Mediaocean Support

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Mediaocean Help Centre Update

Mediaocean has transitioned to a new service platform.

We've created a handy quick card and video for your reference!

Welcome to Mediaocean Support!

Click here for support contacts and hours ➔

Prisma for Buyers is available in Australia!

Mediaocean’s flagship digital media management platform is now fully integrated with Spectra MD and available in the AU market

Click here to learn more

Visit the Mediaocean Learning Centre!

Access all our learning assets and build custom eLearning playlists!

To get started, click here ➔

Mediaocean Australia / APAC

The Fine Print .....

This portal contains articles, training, and other product information. You can also enter and track your support requests within this site.

At Mediaocean we recognize and respect your rights with regard to the privacy and confidentiality of your information. Please see our privacy policy for details.

In selecting Zendesk as our partner, we have ensured that Zendesk has put in place robust measures for the confidentiality and security of the personal information within their service, by employing technological, physical and administrative security safeguards such as firewalls and security procedures.

However, Mediaocean is unable to guarantee the security of Zendesk’s system and is not responsible for failures in Zendesk’s security procedures. For that reason, you may prefer to avoid attaching files containing sensitive information (such as personal financial details or commercially sensitive data) to your Zendesk support ticket. Please contact your Mediaocean representative for alternative methods for sending these files securely, if required as part of your support request.